Hidden Patterns: A Playbook for More Human Workplaces

Work isn’t broken. It’s just waiting to be better designed.Unlock the hidden patterns that shape how work really works with this groundbreaking framework for designing it to be more adaptive, intelligent, and human. What if the key to how we structure, organize, and lead work is already at our fingertips? Beneath the surface of our organizations lie hidden patterns: structures, rituals, and decisions that shape how work flows, who holds power, and what ultimately gets done. Drawing on insights from cutting-edge organizations, behavioral science, and real-world experimentation, Hidden Patterns uncovers the invisible systems that drive success and failure in modern workplaces. Whether you’re leading a team, redesigning an organization, or simply looking to work smarter, you’ll find the tools to navigate complexity and make meaningful change. Inside, you’ll discover: Why org charts tell us almost nothing about how work actually happens, and how to map the real structure of influence, information flow, and decision-makingHow to replace rigid hierarchies with dynamic networks of teams without creating chaos, confusion, or shadow power structuresWhy most “accountability” systems backfire, and what to build instead to create ownership without surveillanceThe hidden role of space, movement, and physical environments in shaping collaboration, focus, and even risk-takingWhy organizations that truly innovate don’t just tolerate failure, they design for it in ways most companies get completely wrongHow to dismantle the performative, time-wasting rituals of work while keeping (and amplifying) the ones that actually create value Packed with compelling case studies and actionable insights, Hidden Patterns is an essential guide for anyone seeking to rethink the way work happens. Read more